For problems or help it’s easy to get in touch with us by the following methods:
Boston Racers Motor Gear
624 Grafton Street #1
Worcester, MA 01604
All regular orders (excludes pre-sale) placed through the Bostonracers.com website will be processed, fulfilled and shipped out within a maximum of 3-5 business days from order placement. All orders will be shipped via the United States Postal Service, including all international orders. If you would like expedited processing, Boston Racers is more than happy to arrange this for you. Simply send us an email letting us know what you prefer. Orders sent via first class mail usually take between 3-7 business days for delivery. Orders sent via Priority mail are generally delivered within 3 business days. International orders to Canada average around 6 days with other international destinations ranging between 1-2 weeks. Boston Racers does not guarantee shipment arrival dates. Presale items will have varying delays in shipping. If you are ordering pre-sale and regular items together, these will ship together on the pre-sale shipping date.
Upon placement of an order through bostonracers.com, customers will receive an order confirmation receipt via email verifying the order has been submitted and received. A second email notification will be sent (including USPS tracking number) when the order is shipped.
If you have an order that doesn’t fit right or you are unhappy with it, send it back and we will swap it out (larger sizes may incur additional cost) or give you a refund. We are unable to take back or refund any order that you have washed, worn, or done more than try it on. All returns must be sent back within 14 days of receipt. When retuning an order, please include the original packing slip if possible, or a note including your return address and what size/style you are looking for. All returns should be processed within 4-6 days of receipt. We will notify you via email once your return is processed.
We ship orders to most international destination via first class international mail. There is no tracking service available for these orders. Most are delivered within 10-12 days. Occasionally some orders may take up to 30 days for delivery. We are unable to resend (presumably lost) packages before the full 30-day period expires.
Boston Racers will never give, sell, trade or transmit your info to anyone. If you order from us, we may send you an occasional email, but if you prefer to not receive these, just let us know and we will stop immediately.